Please read these conditions carefully as they apply to transactions between us. They can only be waived or varied in writing signed by us. By proceeding with a purchase on our website you are indicating to us that you have read, understand and agree to these conditions. If you have any questions or concerns about our conditions or Website, or with any purchase you make through our website, please contact with us, by telephone, email or mail.
All information and content available on the Lavender House Perfumery website, Social Media and internet pages including but not limited to the Lavender House Perfumery name and logo, product images and descriptions, site design, text, graphics, images, trademarks, the selection and arrangement thereof are the property of Lavender House Perfumery and are protected by copyright law. No part or portion of this site may be copied, sold or used in any manner without the written consent of Lavender House Perfumery.
No reseller activity
Retail customers are not permitted to sell or resell any of the products you purchase or otherwise receive from us. We reserve the right, with or without notice, to cancel or reduce the quantity of any order or products or services to be provided to you if we believe, in our sole discretion, may result in the violation of our terms and conditions.
Whilst we take very care to ensure that our online store is accurate and up to date, mistakes may occur from time to time, for example, a stock availability issue or pricing error. Please note that when you submit and order through the website, no agreement if formed until we process and accept your order and send you a confirmation. If there has been an error your order e.g. a stock availability issue, we may choose not to complete the order., but we will be sure to contact you to discuss your options. These options could include placing an order at the correct price, delaying your order or exchanging the item for another. If we are unable to complete your order, we will process a refund as soon as we can.
You agree to pay us the purchase price listed on the website (subject to the proviso above in the case of accidental errors and omissions). We may vary our prices from time to time. You agree and acknowledge that we may do so at any time on notice and that such notice if given by us posting the updated price on our website.
You acknowledge and agree that your payment in full is cleared funds (including any postage charges discussed below, is a condition of this agreement, any breach of which will entitle us to terminate this agreement immediately. If a request for payment is returned or denied by your financial institution or is unpaid for you by any other reason, you will be become liable for any associated costs incurred by us, including banking fees and charges. We may also immediately stop delivery of any goods unpaid, unless and until, we receive your payment in full.
We currently accept payment methods by credit card and stripe.
In making a payment you warrant to us that you have read and agreed to the terms of any third party payment gateway or process or credit provider, such as PayPal or Afterpay, which are available on their respective websites. These services are provided by third parties and are made available to you on our website for convenience only. We are not responsible for any issue, loss or damage arising out of these facilities. If you have an issue with a third party provider on our website please contact them directly.
Discounts, coupon codes and Gift Vouchers
We may offer discounts or coupon codes from time to time. Discounts and coupon codes are not available in conjunction with any other offer. Discounts and coupon codes are available for the stated time or for a period of seven days from the time that the offer was first made or until stocks run out – whichever occurs first. Gift Vouchers will be valid for a period of two years from date of purchase.
Unless we specify otherwise in our offer, discounts and coupon codes are redeemable on full priced goods only. Coupon codes are non-transferable and are not redeemable for cash. We reserve the right to revoke any discount offer or coupon code at any time without notice.
Postage and Delivery within Australia: We charge $12 for up to five kilograms of product anywhere in Australia. For orders greater than 5kg in weight please contact us for a quote for freight.
International Deliveries: We are now able to ship our products all over the world at competitive rates. Prices are based on the weight of the products you buy. The cost of freight will be displayed when you enter your address at checkout. Parcels are tracked so you can see their progress on their way to you.
Order and Despatch Process: After you have completed your order you will receive an email confirming that we have received it. We will pack and post your order within two business days and email tracking advice to you so that you can track your order’s progress.
Delivery: Your delivery time may vary depending where you live. Our standard Australian service is 2-3 business days, with an extra 1-2 days for Rural addresses. Please bear in mind that deliveries may be delayed due to Covid oubreaks, flight delays and state border restrictions.
Postage and Delivery for International Orders: Separate rates and conditions apply for International Orders. Phone or email us for a quote. Currently due to the worldwide Covid outbreak, deliveries may be protracted due to reductions in flights and operating constraints in many countries: some countries are not currently accepting parcels. Items may also be held longer than usual by Australian and overseas Customs authorities.
Customer Service Queries: Please contact us if you have any questions either by phone 0499 111745 or by email firstname.lastname@example.org
Returns: Your order should arrive in perfect condition. However if you are dissatisfied in any way please contact us. We will endeavour to resolve all issues.
★ Australian Consumer Law (ACL) – include consumer guarantees for repairs, replacement, refunds, cancellation etc which can be found here
★ Intellectual Property – clause to protect your intellectual property rights
★ Dispute Resolution – outlines the process to handle any complaints or disputes
★ Severance – an important legal clause
★ Termination – an important legal clause
★ Jurisdiction – outlines the legal jurisdiction (state or territory) governing your terms and conditions and which courts will be used if a legal dispute ends up in court
Terms and Conditions Queries and Complaints
Lavender House Perfumery
32 Waterton Hall Road
Telephone: 0499 111 745